FREE RETURNS. STANDARD SHIPPING ORDERS $2500+

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Shipping Policy

At PalletsHome.com, we are committed to providing fast and reliable shipping for all our customers. Below are the details of our shipping policies:

Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Time

We offer various shipping options to accommodate your needs:

  • Standard Shipping: Estimated delivery within 5-10 business days.

  • Expedited Shipping: Estimated delivery within 2-5 business days.

  • Freight Shipping (For Large Orders): Delivery time varies based on location and carrier availability.

Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Rates

  • Shipping costs are calculated at checkout based on weight, size, and delivery location.

  • We offer free standard shipping on orders over $2500.

International Shipping

Currently, we only ship within Canada, United States & United Kingdom. For international shipping inquiries, please contact our support team.

Return & Refund Policy

We want you to be completely satisfied with your purchase from PalletsHome.com. If you’re not happy with your order, we’re here to help!

Return Eligibility

  • Items must be returned within 30 days of delivery.

  • Products must be unused, in original packaging, and in resellable condition.

  • Some items, such as custom-made or clearance items, are non-returnable.

How to Initiate a Return

  1. Contact us at [your email/contact form] with your order number and reason for return.

  2. Our support team will provide you with a return authorization (RA) number and instructions.

  3. Ship the item(s) back using a trackable shipping service. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refund Process

  • Refunds are issued within 5-7 business days after we receive and inspect the returned item.

  • Refunds will be processed back to the original payment method.

  • Shipping costs are non-refundable unless the return is due to an error on our end.

Exchanges

If you received a defective or damaged item, we will gladly exchange it. Please contact us within 7 days of receiving your order.

Thank you for shopping with PalletsHome.com!

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